Unleash the Potential of Your Customer's Voice with Generative AI
Uncover hidden trends, emerging themes, and the root causes behind customer needs, priorities, concerns, and suggestions in real time. Leverage generative AI to analyze 100% of your customer interactions for deeper insights.
Listen, learn, and act on customer feedback
.878a51cb.png&w=3840&q=75)
Delivering insights from all channels
Analyzes every conversation across all channels. It deeply comprehends human language, tone and sentiment to pinpoint key customer concerns, compliments and suggestions in each interaction.
.6d04dc05.png&w=3840&q=75)
Discover unseen Customer Concerns, compliments and suggestions
Uncover hidden customer Concerns, compliments and suggestions in real time. Unlike surveys and panels, our VoC insights instantly reveal the underlying information without manual intervention, obstacles, or distortion.
Powerful insights and reports that fuel customer experience and business growth
Comprehensive, ready-to-use dashboards tailored to specific roles, delivering in-depth customer insights and analyzing data with relevant, customized business metrics.
Say goodbye to outdated, biased, and time-consuming feedback pipelines and surveys.
Cut costs and eliminate hours of tedious feedback collection
With cosmium VoC, you can skip the lengthy surveys and biased data. Our solution automates the collection and analysis of customer feedback, letting you focus on creating exceptional customer experiences.
Address issues before they escalate
VoC Insights uncovers the core of every problem by providing actionable customer insights, detailed sentiment analysis, and hierarchical topic categorization for each interaction.
Seamless and Unbiased Customer Insights
Cosmium's VoC Insights provides real-time analysis from all your customer interactions, free from the bias and complexity of traditional methods.
INTEGRATIONS
Gain a Complete View of Your Customers
Cosmium AI effortlessly connects with all your feedback channels, delivering a comprehensive understanding of customer insights. Import data with ease using our CSV uploader or integrate directly via our API.
Learn More
SECURITY
Designed for scalability and enterprise-grade security
Our platform meets the highest standards with GDPR, SOC-2, and ISO certifications. We conduct regular penetration testing and vulnerability scans, ensuring robust data encryption both at rest and in transit.
Learn More
LANGUAGE
Supporting over 60+ languages
Cosmium AI models analyze your calls seamlessly, no matter the language spoken. Leverage our advanced technology to unlock deep, actionable insights that propel your business forward.
Learn More