Unleash the Potential of Your Customer's Voice with Generative AI
Uncover hidden trends, emerging themes, and the root causes behind customer needs, priorities, concerns, and suggestions in real time. Leverage generative AI to analyze 100% of your customer interactions for deeper insights.
Listen, learn, and act on customer feedback
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Delivering insights from all channels
Analyzes every conversation across all channels. It deeply comprehends human language, tone and sentiment to pinpoint key customer concerns, compliments and suggestions in each interaction.
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Discover unseen Customer Concerns, compliments and suggestions
Uncover hidden customer Concerns, compliments and suggestions in real time. Unlike surveys and panels, our VoC insights instantly reveal the underlying information without manual intervention, obstacles, or distortion.
Powerful insights and reports that fuel customer experience and business growth
Comprehensive, ready-to-use dashboards tailored to specific roles, delivering in-depth customer insights and analyzing data with relevant, customized business metrics.
Say goodbye to outdated, biased, and time-consuming feedback pipelines and surveys.
Cut costs and eliminate hours of tedious feedback collection
With cosmium VoC, you can skip the lengthy surveys and biased data. Our solution automates the collection and analysis of customer feedback, letting you focus on creating exceptional customer experiences.
Address issues before they escalate
VoC Insights uncovers the core of every problem by providing actionable customer insights, detailed sentiment analysis, and hierarchical topic categorization for each interaction.
Seamless and Unbiased Customer Insights
Cosmium's VoC Insights provides real-time analysis from all your customer interactions, free from the bias and complexity of traditional methods.
INTEGRATIONS
Gain a Complete View of Your Customers
Cosmium AI effortlessly connects with all your feedback channels, delivering a comprehensive understanding of customer insights. Import data with ease using our CSV uploader or integrate directly via our API.
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SECURITY
Designed for scalability and enterprise-grade security
Our platform meets the highest standards with GDPR, SOC-2, and ISO certifications. We conduct regular penetration testing and vulnerability scans, ensuring robust data encryption both at rest and in transit.
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LANGUAGE
Supporting over 60+ languages
Cosmium AI models analyze your calls seamlessly, no matter the language spoken. Leverage our advanced technology to unlock deep, actionable insights that propel your business forward.
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REVIEW
Neha Agarwal
Co-founder, The Story Live
Cosmium AI has transformed how we approach customer feedback. The insights are not only accurate but also incredibly detailed, allowing us to personalize our approach and make data-driven decisions. The platform’s multilingual capabilities have been particularly valuable in helping us connect with a diverse audience. Cosmium AI is a must-have for any business looking to truly understand their customers.
Avni Maheshwari
Product Lead, Indiefashion
Working with Cosmium AI has been a game-changer for our team. Their platform seamlessly integrates with all our feedback channels, making it easy to gather insights from every touchpoint. The AI-driven analytics are remarkably accurate, helping us identify trends and pain points faster than ever before. Cosmium AI is the perfect partner for product teams focused on customer-centricity.
Ujjwal Mittal
Co-Founder, House of Community
Cosmium AI has given us a comprehensive view of our customer feedback, all in one place. The insights we’re able to derive from their platform are deep and actionable, enabling us to better understand our community’s needs and improve our offerings. The team’s commitment to enterprise-grade security also gives us peace of mind when handling sensitive data. Cosmium AI is a fantastic tool for community-driven businesses.