Data Security at Cosmium AI
Data breaches can result in significant, unanticipated losses for both your organization and ours. To mitigate this, we prioritize data protection and recovery, following stringent industry best practices and proven control frameworks to ensure comprehensive data security.
ISO 27001 Certified
Cosmium AI complies with ISO 27001 standards for comprehensive security management. We implement robust security controls across critical areas like Asset Management, Access Control, and Business Continuity, ensuring the highest level of protection for our clients' data.
SOC 2 Certified
Cosmium AI successfully completes an annual SOC 2 Type II audit conducted by an independent, authorized third-party auditor, ensuring rigorous data security and compliance standards are met year after year.
GDPR Compliance
Cosmium AI records conversations only with consent, carefully managing client data to ensure full GDPR compliance at every stage. We prioritize data privacy and regulatory adherence to protect both you and your clients.
At Cosmium AI, we prioritize the security of your data above all else
Data Access Control
Access to software and data is restricted for employees and stakeholders, granted only on a need-to-know basis according to their roles and responsibilities. We maintain separate test and production environments to further enhance data protection, safeguarding sensitive information from unauthorized access.
Data Security
Cosmium AI employs robust encryption protocols to safeguard all customer data, including call recordings, transcripts, and passwords, ensuring that sensitive information remains secure and protected against unauthorized access.
Application Monitoring
To bolster data security, Cosmium AI meticulously records detailed logs of usage and access activity, securely housed in centralized repositories. This proactive monitoring provides an extra layer of protection, enabling us to analyze and track all interactions with our systems effectively.
CUSTOMER
REVIEW
Neha Agarwal
Co-founder, The Story Live
Cosmium AI has transformed how we approach customer feedback. The insights are not only accurate but also incredibly detailed, allowing us to personalize our approach and make data-driven decisions. The platform’s multilingual capabilities have been particularly valuable in helping us connect with a diverse audience. Cosmium AI is a must-have for any business looking to truly understand their customers.
Avni Maheshwari
Product Lead, Indiefashion
Working with Cosmium AI has been a game-changer for our team. Their platform seamlessly integrates with all our feedback channels, making it easy to gather insights from every touchpoint. The AI-driven analytics are remarkably accurate, helping us identify trends and pain points faster than ever before. Cosmium AI is the perfect partner for product teams focused on customer-centricity.
Ujjwal Mittal
Co-Founder, House of Community
Cosmium AI has given us a comprehensive view of our customer feedback, all in one place. The insights we’re able to derive from their platform are deep and actionable, enabling us to better understand our community’s needs and improve our offerings. The team’s commitment to enterprise-grade security also gives us peace of mind when handling sensitive data. Cosmium AI is a fantastic tool for community-driven businesses.